Accessibility/ADA Information

The Footprint Center is committed to providing every guest with a comfortable and enjoyable experience.

GETTING TO FOOTPRINT CENTER

Footprint Center is located in downtown Phoenix at 201 East Jefferson Street. The light rail offers accessible and affordable transportation options for any guest.

In partnership with METRO light rail, Footprint Center and the Phoenix Suns have established the “Rail Ride Event” program, which allows guests who purchase a ticket to an event at the arena to ride METRO light rail at no additional cost, on the day of the event.

Bus Stops and Light Rail Stations – All are on accessible routes to and from Footprint Center.

DROP-OFF LOT

If you are looking to purchase tickets on non-event days, you can park at the Footprint Center parking garage or pull into a metered spot just west of the building on both sides of 1st Street. Remember that this is metered parking and citations are issued if the meter expires.

If you need to drop someone off the day of an event, you can do so just south of Jefferson, on 3rd Street. There is a green curb that allows your passenger to enter through the east side entrance. If you are dropping off someone to pick up tickets at Will Call, you can drop them off on 1st Street in the pullout located between Madison and Jefferson Streets. This is a drop off zone only; vehicles are subject to citations if they are parked there or are left unattended.

Bus Stops and Light Rail Stations – All are on accessible routes to and from Footprint Center.

ACCESSIBLE PARKING

The Footprint Center car garage is located on the west side of the building. The entrance is at 1st Street & Madison. The garage has 31 parking spaces designated for vehicles displaying a disabled plate or placard. Nearby garages include the Jefferson Street Garage and the Chase Field Garage. All three of these garages have more accessible parking than required by the ADA but the demand for these is very high.

All parking, including accessible parking, is on a first-come/first-serve basis. Often, the Footprint Center, Chase Field, and Jefferson Street Garages pre-sell parking as part of their events. As a result, the public parking spaces (both standard & ADA) are limited.

For your convenience, if the accessible parking at any of these garages is full, a sign will be posted before you enter to inform you in advance. Hopefully, this helps you quickly determine if you need to seek out another garage.

You can explore parking options and pre-purchase parking passes based on the event location below:

Keep in mind that the parking passes sold are for general parking and not specifically accessible parking. Again, this means that early arrival is always recommended.

If you have a parking placard or plate that allows you to use an accessible parking space and you do not need an access aisle for a wheelchair, scooter or walker, please consider using a standard space that is close to the entrances or elevators. Though all of our parking garages have more than the number of accessible spaces required by the ADA, the demand for these routinely exceeds the number available. This helps those who really need an access aisle to transfer from their vehicle to a mobility device.

ACCESSIBLE FEATURES FOR GUESTS WITH DISABILITIES

The Footprint Center is committed to providing every guest with a comfortable and enjoyable experience. Throughout our facility, efforts have and continue to be made to ensure this is true for our guests with disabilities as well.

Wheelchair accessible seating is offered at all price points, on a first-come first-served basis. Tickets for accessible seating can be purchased by calling 602-379-7800. Press #1 or #2 for your language preference then press #2 for accessible seating tickets. A Ticket Sales Representative will be with you shortly. Important considerations when choosing your seating:

If you are able/prefer to get out of your wheelchair or scooter, we have can store your mobility device in the Guest Services Office, and provide a Wheelchair Escort to your seat. If you choose to keep these with you and transfer from your wheelchair or scooter, it cannot block the accessible path of any other guests and cannot be left on the concourse.
If you simply need seating that requires no stairs, we have “Limited Mobility/Ambulatory Accessible” seats that do not require the use of a single step and allow 3 (or maybe more) companions to sit right next to you, based on availability. These are in Row 20 of the main concourse and Row 2 in the upper concourse. There are often more options for these, if they work for you.
If you have a large service dog, it may be best to get wheelchair accessible seating so aisle ways are not blocked.
If you need to be close to a family/companion restroom or elevator, see below for details on their locations.

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FAMILY RESTROOMS

Family Restrooms are located throughout the building. More specifically, they can be found:

Main Concourse – Each is within the portal so minimal travel is required from these Sections: 105 | 111 | 117
A Level Suites – In the Club Annexus near 117 and near Suite A14
B Level Suites – In the Hideaway Tanduay Bar and across from Suite B14
Upper Concourse – Across from Sections: 210 | 211 | 222

These large, private restrooms allow you to attend to your personal needs with assistance from someone of either gender. Consider these locations when purchasing tickets, if this is a desired amenity.

ELEVATOR LOCATIONS

Main Concourse – Nearest to Sections:
106/107 | 116/117 | 121/122
Upper Concourse – Nearest to Sections:
209 | 222 | 229

Escalators can also be found near Sections 124 and 232.

Accessibility Aids & Services

FOR GUEST WITH HEARING LOSS

Guest Services has FM assisted listening receivers that amplify the public address system and are available for check-out.
AM/FM radio signal amplifier for improved reception of games on AM 620.
All spoken words over the public address system (as well as all pre-programmed song lyrics) are captioned for Suns and Mercury home games from the time the arena opens to the public until the time it stops broadcasting to the public, as follows
- On dedicated LED captioning boards inside the seating bowl located in each of the four corners of the arena, provided with the goal of offering open captioning visible from every seat in seating bowl. Specifically, on the second-level LED boards located below the following seating sections: Sections 207, 215, 223, and 231;
- Via the Suns’ and Mercury’s downloadable mobile application on personal electronic devices or feel free to come to the Guest Services office to check out a 7” tablet; and
- On Televisions/LED Monitors dispersed throughout the arena’s public spaces, including, bars, lounges, concession stands, and along the general concourse.

FOR GUESTS WITH SERVICE DOGS

Service dogs and service dogs-in-training are welcome at Footprint Center.

FOR GUESTS WITH VISION LOSS

Braille and tactile signs are located throughout the facility.
AM/FM radio signal amplifier for improved reception of games on AM 620.

FOR GUESTS WITH SENSORY NEEDS

The Footprint Center has partnered with KultureCity to provide a Sensory Room and sensory bags with weighted lap pads. Both are located in the Guest Services Office and the sensory bags/lap pads are available for check-out with a valid picture ID. Sensory bags may include items such as noise reducing headphones, fidget tools and verbal cue cards.
Visit the Footprint Center social story on the KultureCity website or mobile app to view what sensory features are available prior to attending an event/game.

WHEELCHAIR ESCORTS

For guests who may have difficulty walking to their seats, Guest Services provides complimentary wheelchair escorts from entrances or drop off areas to the seats. You may request a wheelchair escort from any Security or other Footprint Center staff when arriving on the property.
This service is also available when the guest wishes to leave. Though you will be scheduled for this service when we take you to your seat, if you wish you leave early, please notify the Guest Services Representative (usher) assigned to your section. If you wish to stay and leave at the end of the event, we will assist you as soon as we are available but ask for your patience as we also assist other guests.
During events, wheelchairs, walkers, scooters or other assistive devices may be stored in Guest Services, if you choose. If you choose to keep these with you and transfer from your wheelchair or scooter, it cannot block the accessible path of any other guests and cannot be left on the concourse.

GUEST SERVICES

Guest Services is located in the pavilion, in the Northwest corner of the building (or to the left of the Ticket Windows, if you are in the main lobby). They are available to: