Policies & Rules
Below are policies and rules to assist with your visit to Footprint Center.
*Please note that each event may have it’s own health requirements for entry. For event specific information, please visit the individual event detail page on FootprintCenter.com
Additional health and safety measures instituted to welcome fans into the transformed arena include:
- Contactless Accommodations: Footprint Center has transitioned completely to paperless ticketing and offers numerous hands-free, cashless payment experiences via the Suns Mobile Wallet within the Official Suns App sponsored by Verizon. New capabilities include:
- Mobile Ticketing: All tickets are mobile only and available via the Ticketmaster app or the Official Phoenix Suns app sponsored by Verizon.
- Grab & Go Concessions: Three unique Grab & Go stands are available throughout the main concourse stocked with an assortment of soda, water and alcoholic beverages. Fans can grab, scan and checkout through the Official Suns App sponsored by Verizon.
- Mobile Ordering: Skip the line and order your concessions ahead from the Official Phoenix Suns app sponsored by Verizon. You’ll be notified via the app when your order is ready for pick up.
- Cash Conversion: As a convenience to our fans with cash, the Footprint Center offers free cash conversions. Please visit the ATMs located near the ticket office and section 218 to load your cash onto a prepaid Mastercard which can be used at concessions, team shop and anywhere outside the Footprint Center.
- Venue Improvements: As part of the Footprint Center transformation, a new HVAC system has been installed to more effectively and thoroughly circulate and filter air throughout the arena and promote healthy air quality. Additionally, escalator handrails have been equipped with UV-C technology which eliminates harmful bacteria from this high-touch surface. The arena transformation features touchless restroom facilities (sinks, paper towel dispensers, toilets, urinals). Hand-sanitizer stations will be available throughout the concourses on all levels of the arena.
Footprint Center is a smoke-free facility with no designated smoking area outside of the facility. Smoking of all kinds including e-cigarettes are prohibited in any area of the Footprint Center. Guests who fail to comply with the Footprint Center’s smoking policy will be asked to cease smoking. Those continuing to violate the policy will be ejected from the facility.
Guests who have lost an item during an event should contact the nearest Footprint Center staff member for assistance. Found items may be turned in to the Guest Services Office. Guests may also call the Footprint Center Security department at 602-379-2055.
Children or parents should contact the nearest Footprint Center staff member if they become separated. Lost children will be taken to the Guest Services Office located in the pavilion, in the Northwest corner of the building. Parents looking for a lost child should go to that location as well.
Banners and signs are allowed at the Footprint Center; however, they must be constructed of flame-retardant material and may not be displayed during play due to sight restrictions. Signs must be made of a soft material that can be folded (e.g. poster board or cloth). Banners or signs may not be commercial in nature or obscene, or cause any disturbance to other fans. Banners and signs must be hand held and may not obstruct the view of other guests or Footprint Center advertising signage or be temporarily or permanently affixed to the building structure. The Footprint Center reserves the right to remove ANY banner or sign without exception. Signs should not be larger than 11″ x 17″.
Standard backpacks are not permitted inside the arena. Single-compartment drawstring bags, purses and diaper bags that have the appearance of a standard backpack and media backpacks are allowed as long as they meet the NBA bag-size requirements of 14” x 14” x 6”. Upon entry, any bags within the required size limits are required to be screened through our X-ray technology machines. Due to some events having different item restrictions, please contact the arena for more information at feedback@phxses.com.
Re-entry is not available for any games, concerts, or events.
All sales are final and refunds are only allowed in
limited circumstances. Before purchasing tickets, carefully review your event and
seat selection. Policies set forth by Event Organizers generally prohibit us
from issuing exchanges or refunds after a ticket has been purchased, or for
lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be
replaced if they are lost, stolen, or damaged. If a refund is issued, it will
be processed to the original method of payment used at time of purchase. If a
refund is approved, we cannot issue a refund to a different credit or debit
card.
In the event of an emergency, please notify any Footprint Center representative or uniformed police officer in your area in order to ensure that appropriate emergency personnel are notified and dispatched.
Paramedics and EMTs are present during events at the Footprint Center; First Aid is located on the Main Concourse across from Section 116.
The Footprint Center is committed to providing every guest with a comfortable and enjoyable experience. Accessibility for our guests with disabilities is a high priority. For information regarding ticketing and seating, accessible drop-off locations, Assistive Listening Receivers, radios, and facility features, please visit our Footprint Accessibility webpage or contact a member of our Disability Services Staff at accessibility@suns.com or call 602-379-7592.
During an event you can visit the Guest Services Office located in the pavilion, at the Northwest corner of the building. You may also direct any questions regarding accessibility to the Guest Services hotline at 602-379-2060.
In the event a guest requires accessible seating for a particular event, accommodations may be made prior to that game based on availability. If this service is needed, the guest of record must contact Footprint Center Staff to arrange for relocation into accessible seating for themselves and one companion. As accessible seating is limited, advance notice is preferred in order for the Footprint Center to accommodate all our disabled guests. Day of game ticket exchanges are on a first come, first served basis.
If a guest and one companion are relocated to accessible seating, any price increase differential resulting from such seat relocation is the responsibility of the guest. For more information, please contact Footprint Center’s Disability Services Staff at accessibility@suns.com or 602-379-7592.
Wheelchair/companion fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair/companion seating. The Footprint Center reserves the right to take appropriate action up to and including relocation, ejection, or season ticket revocation for wheelchair/ companion ticket fraud.
- For the safety of our guests, Footprint Center does not permit the following items into the arena:
Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements and media backpacks that have been screened at the media entrance. Purses and diaper bags that, while having the appearance of backpacks, will be allowed provided that they meet the 14x14x6 size requirements) - Banners – must be flame-retardant, hand-held, and not cause disturbance to other guest. Detailed in Visitor Guide A-Z – Banners/Signs section.
- Bottles, cans & coolers *sealed water bottles permitted but may be prohibited for select concerts. Children items such as baby bottles, formula, etc. will be allowed
- Video and recording devices – including Go Pros & Google glasses. *The use of still cameras during concerts and other Non-SUNS/MERCURY/RATTLERS events, will be determined on an event-by-event basis. More details in Visitor Guide A-Z under video recorders.
- Fireworks
- Illegal substances
- Laser pointers
- Outside food and beverages
- Whistles, horns, or other noise makers
- Weapons of any kind *no knives of any size & no mace/pepper spray of any size.
- Computers and laptops. Tablets that are 8” or smaller are allowed for sporting events, but prohibited during concerts/events.
- Halloween-style Masks – Not to be worn upon entry and in concourses. *will be permitted when guest is in seats.
- Selfie sticks
- Offensive clothing or masks
Management reserves the right to amend the above policy without notice depending on individual event restrictions. In addition, Management reserves the right to restrict any article not specifically listed above.
